Can I use it indoors?
Yes, and it is the only one of our three castles that can. At 180 cm tall it clears a standard HDB or condo ceiling comfortably, and usually a ceiling fan too. The two Dino castles stand 232 cm and 245 cm, which puts them outdoors, at void decks, or in function rooms with high ceilings.
Will it fit at my place?
Measure two things. First the height, and not your ceiling but the lowest thing hanging off it: a ceiling fan, a false ceiling, a pendant light. Then the floor, where the castle needs 224 by 223 cm plus clear room on every side for the walls to inflate and for children to climb on and off. Send us your ceiling height and floor measurements on WhatsApp and we will tell you straight whether it works.
How many children can bounce at once?
Up to three at a time, with a limit of 45 kg per child and 135 kg in total, and an adult supervising throughout. Worth knowing early if you are planning for a dozen kids, because they will be taking turns rather than all going on together. In practice that works fine over a four hour rental, but it is better known now than discovered on the day.
How far ahead should I book?
At least 3 working days before your party. Weekends, school holidays and long weekends go first, so book further out when you can. Urgent bookings can sometimes be squeezed in, so message us on WhatsApp and we will check.
What happens if it rains?
The castle must not be used in wet or windy weather, for the children's safety. Rentals affected by weather are not refundable, since the castle has been delivered and set up by then, so it is worth knowing that before booking an outdoor party. If it happens to you, talk to us and we will do what we can to help you rebook. The simplest way to avoid it entirely is a sheltered space: a void deck, a function room, or indoors with this castle.
How does self pick-up work?
You collect from 9:00am on your rental date, handle your own setup and pack-down, and return by 11:00pm the same day. It saves you $80, and it is a proper job. A packed castle is a bulky roll plus a blower, and boot sizes vary a lot, so message us your car model before booking and we will tell you whether it will fit. Self pick-up bookings block a buffer day either side.
When do I get the deposit back?
The $80 deposit is returned after the rental, once the unit comes back in good condition. Normal use is normal use. Children bouncing on a bouncy castle is what it is for.
Which areas have the $10 delivery surcharge?
Offshore areas (Keppel, Sentosa, Jurong Island) and CBD areas by postal code: Robinson (01, 04 to 08), Marina Square (03, 17), Orchard (22, 23) and Bras Basah (18, 19).